Questions are part of good science.

Start with the question you want answered, then review the supported species and sample requirements on each test page. Contact the laboratory before ordering if your bird or situation is unusual.

Each paid test creates one credit for that specific DNA test. Use the credit in your customer account to register one bird and its sample. A credit cannot be exchanged for a different test.

After purchasing a test, register the bird and sample in your account. Follow the test-specific collection and labeling directions, then use the mailing instructions shown for your order.

Yes. Your secure customer dashboard shows registered samples, laboratory status updates, available test credits, order history, and published results.

Turnaround guidance appears on each test page. Timing begins after the laboratory receives an acceptable sample and can vary by test or if recollection is needed.

Yes. Customer results are available only through the authenticated portal after a staff member explicitly publishes them. Private result files use short-lived, authorized download links.